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Click & Collect Delivery

We have made our terms very simple for all our customers to understand, please note these terms:
Client refers to you. The words "We", "Us" refers to BABYMAMA REIGNS company. The word items refer to the orders you make.......

Click & Collect:
You can have your order delivered to our local collection points.
Your order will be available to collect from your chosen collection depot once you have received a text message confirming it is ready.

What delivery options do you offer?
- Standard delivery
- Click and collect
- Website exclusive standard delivery

What is click and collect?
When you order you now have a choice of having your order delivered to you at home or work, or you can click and collect it from our local collection point.
This service is available in Kampala and it's sorroundings.
Please be advised that we will hold your order for a maximum of 3 days after which your order will be returned to our warehouse.

Which items can I order for click and collect?
Delivery options for each product are shown on the product pages of our website or Facebook page.
Look for the "Available for Click and Collect" text.

Is there a charge for Click and Collect?
For those collecting from our local depot it is absolutely free. Free on all Kampala orders over 200,000shs.

What do I need to bring when I collect my order?
You will be asked for your order reference number please bring a print out of your order summary document as proof of purchase or the text or email sent to you confirming your order is now available for collection, when you collect your order.
Otherwise please make a note of your order details and order number and take them with you to the collection point.

Can someone else pick up my order for me?
Yes they can.
They will need to answer security questions about you such as your names, home address, email address and telephone number.
They will need the order number print out too or written down.

How soon can I collect my order?
When you place your order you will be notified of a collection date, usually from 2 hours plus, if you ordered from the Web you will receive a text message confirming when your order is ready for collection provided you have entered your mobile number or Email.
If you have not received your text confirmation by your selected delivery date please contact our customer care service directly.
To qualify for a free standard delivery the value of items being delivered must be 200,000shs or more excluding any delivery charge.